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Shipping & Returns

Shipping Policy

1. Order Processing: All orders are processed within 1-2 business days of receipt. Orders placed on weekends or holidays will be processed on the next business day.

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2. Shipping Methods and Packaging:

  • Standard Shipping for Cards:

    • Packaging: Trading cards will be shipped in bubble mailers with additional internal padding for extra protection.

    • Delivery Time: Estimated delivery is 3-5 business days from the date of shipment.

  • Shipping for Larger Orders:

    • Packaging: Larger orders will be packed in small to medium-sized boxes to ensure safe delivery.

    • Delivery Time: Estimated delivery is 5-7 business days from the date of shipment.

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3. Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. Shipping charges will be displayed at checkout before you finalize your purchase.

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4. Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.

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5. Shipping Delays: While we strive to meet the estimated delivery times, please be aware that delays may occur due to unforeseen circumstances, including weather conditions or carrier issues. We appreciate your patience and understanding in such cases.

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6. Address Accuracy: Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

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7. International Shipping: At this time, we only ship within the United States. We are not able to process international orders.

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8. Shipping Issues: If you experience any issues with your shipment, such as missing or damaged items, please contact us at [email address] or [phone number] so we can assist you promptly.

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Thank you for choosing us for your trading card needs. We look forward to serving you!

Return & Exchange Policy

1. Return Request Period: You have 5 days from the date of receipt to request a return. To be eligible for a return, please ensure you contact us within this timeframe.

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2. Condition for Returns: To be eligible for a return, the trading card must be in its original condition and packaging. It must not have been damaged, altered, or used.

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3. Return Shipping Costs: For most returns, the customer is responsible for the cost of return shipping. If you are returning an item due to a change of mind or ordering error, you will need to cover the return shipping fees.

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4. Damaged or Incorrect Items: If the card you received is damaged or incorrect, please contact us immediately upon receipt. We will cover the cost of return shipping for damaged or incorrect items and will provide instructions on how to return the item to us.

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5. Refunds and Exchanges: Once the returned item is received and inspected, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be processed according to availability.

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6. Contact Us: To request a return or if you have any questions about our policy, please contact our customer service team at orionsvault.info@gmail.com or 815-315-7757.

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7. Non-Returnable Items: Please note that certain items may not be eligible for return. This includes, but is not limited to, trading cards that have been removed from their original packaging or are otherwise not in resalable condition.

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We appreciate your understanding and cooperation. Thank you for your support!

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